Warranty Term & Condition
🔒 Warranty Policy – ElectroEmpire.net
At ElectroEmpire.net, your satisfaction is our priority. We are committed to offering high-quality mobile devices and accessories backed by a 12-month limited warranty to give you peace of mind with every purchase.
📅 Warranty Duration
All eligible products sold on ElectroEmpire.net come with a 12-month warranty from the date of delivery.
✅ What’s Covered
Our warranty covers the following issues under normal usage:
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Manufacturing defects
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Hardware malfunctions (not caused by physical damage)
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Internal component failure
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Battery or charging issues (not caused by misuse)
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Software malfunction (original OS issues only)
❌ What’s Not Covered
The warranty does not cover:
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Accidental or physical damage (cracks, dents, scratches)
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Water or liquid damage
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Unauthorized repair or modification
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Damage due to improper use, drops, or power surges
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Normal wear and tear (including battery aging)
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Accessories such as chargers, earphones, or cases
🔄 Warranty Claim Process
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Contact our support team at support@electroempire.net with:
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Order ID
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Product details
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A clear description of the issue
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Images/videos (if needed)
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Our team will verify the claim and guide you through the next steps.
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If the issue is covered under warranty:
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The product will be repaired or replaced at no additional cost.
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If unavailable, a store credit or refund may be offered.
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🚚 Shipping for Warranty Claims
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The customer may need to cover one-way shipping of the product.
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We will handle the return shipping after repair or replacement.
⚠️ Important Notes
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Keep your original invoice as proof of purchase.
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Warranty is valid only for products purchased from ElectroEmpire.net.
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Any tampering or unauthorized repairs void the warranty.
If you have any questions about our warranty policy, please feel free to reach out to our customer care team.
📧 Email: support@electroempire.net
📞 WhatsApp: