Warranty Policy

At Electro Empire, we take pride in providing high-quality refurbished smartphones, iPads, laptops, and other electronic devices. We stand behind the reliability of our products and offer a comprehensive warranty policy to ensure customer satisfaction. Please review our warranty terms below:

1. Warranty Coverage

Our warranty covers the following aspects of your purchase:

✔ Device Functionality: Ensures that the device operates as intended without major technical defects.
✔ Battery Performance: The battery must function properly and hold a reasonable charge (as per refurbished industry standards).
✔ Screen & Display: No screen flickering, dead pixels, or major touch malfunctions.
✔ Internal Components: Covers the motherboard, processor, and other major internal parts.
✔ Accessories (If Included): Chargers and other accessories (if provided) are covered for defects.

2. Warranty Period

All products purchased from Electro Empire come with a standard 12-month warranty from the date of purchase unless otherwise specified.

• Smartphones & Tablets: 12-month limited warranty
• Laptops: 12-month limited warranty
• Accessories (if applicable): 6-month limited warranty

3. What’s Not Covered?

The warranty does not cover:

❌ Physical Damage: Cracks, dents, scratches, or any damage caused by accidental drops or mishandling.
❌ Water Damage: Any liquid-related damage is excluded.

❌ Software Issues: Operating system malfunctions due to unauthorized modifications or third-party applications.

❌ Unauthorized Repairs or Modifications: Warranty becomes void if the device is opened or repaired by an unauthorized service provider.

❌ Normal Wear & Tear: Includes gradual performance reduction of the battery over time.

❌ Lost or Stolen Devices: Warranty does not cover loss or theft.

4. How to Claim Warranty?

If you experience any issues covered under warranty, follow these steps:

1️⃣ Contact Us: Reach out to our customer support team at [Insert Email] or call us at [Insert Contact Number].

2️⃣ Provide Proof of Purchase: Share the original invoice or order confirmation details.

3️⃣ Explain the Issue: Provide a detailed description of the problem with relevant photos/videos.

4️⃣ Shipping & Inspection: You may be required to ship the product to our service center for inspection. We will provide shipping instructions.

5️⃣ Repair/Replacement Decision: If the issue falls under warranty, we will either repair the product or replace it with a similar model at no additional cost.

5. Replacement & Repair Policy

• Repair First Policy: We aim to repair the device before considering a replacement.
• Replacement Timeline: If a replacement is approved, it will be processed within 7-14 business days.
• Refurbished Replacement: The replacement unit may be a refurbished device of equal or better condition.

6. Refund Policy (If Applicable)

• If the device cannot be repaired or replaced, a refund may be issued based on the original purchase value, minus applicable depreciation.
• Refund processing time: 5-10 business days after approval.

7. Extended Warranty Option

We also offer an extended warranty plan for select products. If you wish to extend your coverage beyond the standard period, please check our extended warranty plans at [Insert Link].

8. Customer Support

For any warranty-related queries, feel free to contact our Electro Empire Support Team:
📧 Email: support@electroempire.com
📞 Phone: +971 526925660
🌐 Website: ElectroEmpire  

Thank you for choosing Electro Empire – Your trusted store for refurbished electronics!