Terms and Conditions

Welcome to Electro Empire! By accessing or using our website, you agree to abide by the following terms and conditions. These Terms apply to all users of our platform and govern your use of our services. Please read them carefully before proceeding.

1. General Terms

• Electro Empire reserves the right to update or modify these terms at any time.
• Users must be at least 18 years old or have parental consent to use this website.
• Your use of the website must comply with all applicable laws and regulations.

2. Products & Orders

• All products listed on our website are subject to availability.
• Prices, descriptions, and product details may change without notice.
• Electro Empire reserves the right to cancel any order if fraud is suspected.
• Customers must provide accurate shipping and billing information.

3. Payments

• We accept major credit cards, debit cards, and other secure payment methods.
• All transactions are processed through secure payment gateways.
• Electro Empire is not responsible for any third-party payment processing errors.

4. Shipping & Delivery

• Orders are processed within 05 business days.
• Delivery times vary based on location and courier services.
• Electro Empire is not responsible for delays caused by external factors such as customs or carrier issues.
• Customers are responsible for any applicable customs fees and duties.

5. Returns & Refunds

• Returns are accepted within 07 days of delivery, provided the item is unused and in original packaging.
• Refunds will be processed after inspection of the returned product.
• Shipping charges are non-refundable unless the return is due to an error on our part.

6. Warranty & Repairs

• Certain products come with a manufacturer warranty; details are provided in the product description.
• For warranty claims, customers must contact customer support with proof of purchase.
• Electro Empire is not responsible for damages due to misuse, neglect, or unauthorized modifications.

7. User Accounts & Security

• Users must maintain the confidentiality of their account credentials.
• Electro Empire is not liable for any unauthorized account activity.
• We reserve the right to suspend or terminate accounts suspected of fraudulent activities.

8. Privacy Policy

• Your personal information is collected and processed as per our Privacy Policy.
• We do not sell or share customer data with third parties without consent.

9. Intellectual Property

• All website content, including logos, text, images, and product descriptions, is owned by Electro Empire.
• Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

10. Limitation of Liability

• Electro Empire is not liable for indirect, incidental, or consequential damages arising from the use of our products.
• Our maximum liability is limited to the total amount paid for the purchased product.

11. Governing Law & Dispute Resolution

• These terms are governed by the laws of UAE.
• Any disputes shall be resolved through arbitration or mediation before pursuing legal action.

12. Contact Information

For any queries, please contact us at:

• Email: support@electroempire.com
• Phone: +971 526925660
  
• Address: Abraj center  9th floor office no 920 near sankha bus stop